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Moving to another state meant finding a new dentist. I tried one a neighbor recommended who seemed friendly Red Sox Blake Swihart Jersey , competent and eager to please. But, I never went back. His office was a case study on the importance of little things.


The coat hook was missing a screw and falling from the wall; waiting room magazines were outdated; the posted office hours were taped over with an index card and new hours written in marker; the credenza was overflowing with mail and claim forms. There are plenty of dentists to choose from, and while he might be a competent one, why chance it?


It's the same at work. Bosses choose which people to give a great assignment to Red Sox Jackie Bradley Jr Jersey , take a chance on or consider for a project. Customers choose which businesses to frequent. All those little things really aren't so little. They're impressions. And those impressions help others make decisions about you.


Does it matter if you don't spell check your email? It's only an email, right? Wrong. It's an impression about the way you work. Does it matter if the address label is crooked on the letter you send a customer? Who looks at the envelope anyway? It matters. It's an impression highlighting that the company (or individual) has poor attention to detail.


Does it matter if you're habitually late for meetings or don't show up at all? I'd say so. It's an impression about what you think of other people's time. What about a voice mail message saying, "Your call is important to me. I'll get back to you as soon as I can." When it takes two weeks to call, that little thing is an impression about the real importance of my call and your credibility.


If I ask you for a business card and you can't find one among your overflowing scraps of paper Red Sox Dustin Pedroia Jersey , it's a little thing. But it leaves an impression that you're disorganized. If your presentation looks like a six-grade term paper, it's hard to have confidence that the executed idea won't be as well. How it looks is a little thing that entices us to take a closer look (or not).


Three more comments: first, don't confuse little things with big things. You can't just do all the little things well and think that's it. Content is king on the internet and television; competence is king in the workplace. The competent performance of your job is central to any winning at working strategy. Second, this is not a message encouraging perfectionism. You can't be perfect. If you try to be Red Sox David Price Jersey , you potentially limit yourself and get lost in those little things. Third, some people have a talent for details and noticing little things. But everyone can learn.


Start by noticing those little things which create an impression on you. Little things like the cashier doesn't take off the sensor tag; or the babysitter is late again; or your name is misspelled on an invitation; or the orthodontist staff presents a rose to your daughter after her braces come off; or the repair man arrives at the designated time. What do those little things communicate to you about the person or business who delivered them? Consider what your little things are communicating about you.


Bottom line? If you're not paying attention to the little things, you're losing opportunities or business. If you want to be winning at working, you have to pay attention to little things Red Sox Xander Bogaerts Jersey , too.


(c) 2004 Nan S. Russell. All rights reserved.

Free News Articles Home Boating, Marine and Maritime Business Free News Articles Insurance EPIC Insurance Brokers adds Nikki Howes in Houston TX EPIC Insurance Brokers adds Nikki Howes in Houston TX

HOUSTON, Texas -- EPIC Insurance Brokers and Consultants announced today that Nikki Howes has joined the firm's Energy and Marine Practice, within its Property and Casualty operations Red Sox David Ortiz Jersey , as a Client Advocate, reporting to EPIC Managing Principal and Director of the Southwest Region, KJ Wagner.

Mrs. Howes, based in Houston Red Sox Jim Rice Jersey , will be responsible for new business development and the design, placement and management of propertycasualty insurance programs, providing risk management strategies and solutions for mid-market and large clients.

Mrs. Howes joins EPIC from Upstream Brokers (an Acrisure Partner Company), where she served as Vice President with a focus on the risk exposures of marine and energy operations in the Gulf of Mexico. Prior to that Red Sox Ted Williams Jersey , she also spent significant time with USI Insurance Services as a Marine & Energy Account Executive.

"We are thrilled to continue the growth of our Property & Casualty team in the Southwest region with Nikki's addition," said KJ Wagner. "She brings a strong risk management background that adds tremendous value to our clients in the Marine and Energy industries and our organization as a whole. Nikki will be a terrific addition to EPIC."

Nikki Howes can be reached at nikki.howes@epicbrokers or 832-746-2249.

About EPIC:

EPIC is a unique and innovative retail property and casualty and employee benefits insurance brokerage and consulting firm. EPIC has created a values-based, client-focused culture that attracts and retains top talent, fosters employee satisfaction and loyalty and sustains a high level of customer service excellence.

EPIC team members have consistently recognized their company as a "Best Place to Work" in multiple regions and as a "Best Place to Work in the Insurance Industry" nationally.

EPIC now has more than 1 Authentic Mookie Betts Jersey ,800 team members operating from 80 offices across the U.S., providing Property and Casualty, Employee Benefits, Specialty Programs and Private Client solutions to EPIC clients.

With run rate revenues greater than $575 million Authentic J. D. Martinez Jersey , EPIC ranks among the top 15 retail insurance brokers in the U.S. Backed and sponsored by Oak Hill Capital Partners, the company continues to expand organically and through strategic acquisitions across the country.

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